Having experience of providing supervisory, consultative and critical incident interventions to staff within the emergency services and social care sector, I am acutely aware of the impact such roles have on people’s physical, emotional and mental health as well as the team’s effectiveness. I have witnessed how expectations, beliefs and the realities associated with the work affect professional conduct as well as personal lives and mental health:

…demonstrate empathy and compassion, maintain clarity of thought, follow policy and procedure, remain professional, go above and beyond, report accurately and factually, support your colleagues, be a team player, take responsibility, accept accountability, show you care, demonstrate boundaries…

The requirement to understand and respond to the patient/client on a human and emotional level whilst maintaining professional and clear thinking, is no mean feat. Becoming too emotionally involved can result in catastrophic outcomes. Becoming too emotionally removed, distanced, or shut down and you risk catastrophic outcomes…

Leaders initiating service development need to promote creativity, innovation, and a sense of altruism. As well as promoting creativity, innovation and maintaining a sense of altruism, they also have to manage risk, demand, expectation and comply with regulations, policies, and procedures. As if this wasn’t enough, they also need to support and manage ‘appropriate tension’ between business needs and the needs of the service user, in a society where need is increasing and resources decreasing…

Interventions are aimed at:

  • processing events to make unconscious feelings conscious
  • reviewing structures and systems that support or hinder the work
  • managing ‘appropriate tension’ between business and client/patient need
  • decreasing anxiety and providing containment
  • promoting clear thinking and safer practice
  • optimising mental health
  • increasing staff retention and reducing sickness
  • optimising good organisational outcomes

I support individuals and teams working in social care and emergency services through:

  • Executive coaching – individuals
  • Supervision – individuals and small groups
  • Consultations – small groups and whole teams
  • Reflective practice sessions – small groups and whole teams
  • Critical incident support


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